Application Support Specialist - Jayapura (Customer Training & Presentation)

Join Saba Indomedika as an Application Support Specialist in Jayapura, Papua, where you will play a pivotal role in empowering clients through expert training and impactful presentations. This position is ideal for professionals passionate about leveraging technology to drive business success. At Saba Indomedika, we are committed to providing top-notch support and training, ensuring our clients can maximize the value of their software investments.

In this role, you will daily engage with clients to deliver comprehensive training sessions and presentations, utilizing tools like Microsoft PowerPoint and Zoom. You will also troubleshoot technical issues, providing solutions that enhance client satisfaction and operational efficiency. This is an exciting opportunity to grow within a dynamic and supportive team environment.

📋 Tanggung Jawab Pekerjaan

• Deliver expert training sessions to clients using Microsoft PowerPoint and Zoom.
• Create and present impactful presentations to clients, highlighting software features and benefits.
• Troubleshoot technical issues reported by clients, providing timely and effective solutions.
• Assist in the development and maintenance of training materials and documentation.
• Collaborate with the support team to ensure seamless client interactions.
• Provide ongoing support to clients, addressing their queries and concerns.
• Participate in regular team meetings and contribute to continuous improvement initiatives.
• Stay updated with the latest software updates and industry trends.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 2 years of experience in application support, technical training, or a similar role.
• Proficient in using Microsoft PowerPoint and Zoom for training and presentations.
• Strong communication and presentation skills.
• Familiarity with customer relationship management (CRM) software is a plus.
• Ability to work independently and as part of a team.
• Excellent problem-solving and troubleshooting skills.
• Professional and approachable demeanor with a customer-centric approach.

🛠️ Keahlian

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