Customer Service Representative (Malay-Speaking) - Contact Center in Yogyakarta

Join Vads Indonesia as a Customer Service Representative (Malay-Speaking) in our Contact Center in Yogyakarta. This role offers a competitive salary and a chance to work with international clients while leveraging your Malay language skills. As part of our dynamic team, you'll be the first point of contact for our customers, ensuring their needs are met with professionalism and efficiency.

At Vads Indonesia, we are committed to delivering exceptional customer service. Our contact center operates 24/7, providing support to clients across various industries. You'll use tools like Zendesk and Freshdesk to manage customer inquiries, and our team will train you to handle complex issues with ease.

In this role, you'll handle incoming calls and emails, resolve customer issues, and ensure a high level of satisfaction. We value candidates with a strong background in customer service, excellent communication skills, and a passion for helping others. Join us and be part of a team that makes a difference!

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service in Malay to international clients.
• Handle incoming calls and emails, resolving customer issues promptly and professionally.
• Use customer relationship management (CRM) tools like Zendesk and Freshdesk to manage and track customer inquiries.
• Maintain a high level of customer satisfaction by meeting or exceeding service level agreements (SLAs).
• Collaborate with the team to improve customer service processes and procedures.
• Participate in training sessions to enhance your skills and knowledge.
• Adhere to company policies and procedures, ensuring compliance with all regulations.
• Contribute to team goals and objectives, helping to achieve overall customer service excellence.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in a contact center environment.
• Fluent in Malay, both written and spoken.
• Strong communication skills, both verbal and written.
• Ability to work under pressure and meet tight deadlines.
• Good problem-solving skills and a customer-centric approach.
• Basic understanding of CRM tools like Zendesk or Freshdesk is a plus.
• Ability to work in a 24/7 environment, including evenings, weekends, and holidays.
• High school diploma or equivalent. A bachelor's degree in a related field is a plus.

🛠️ Keahlian

Lowongan Terkait