Customer Support Representative (6+ Months BPO Experience)

Join Nezda Technologies as a Customer Support Representative and become part of a dynamic team dedicated to delivering exceptional service. We are seeking motivated professionals with at least 6 months of BPO experience to provide top-tier support for our clients in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung. Our company is a leading provider of business process outsourcing services, and we are committed to helping our clients achieve their goals through our exceptional customer support.

As a Customer Support Representative, you will be the first point of contact for our clients, ensuring their queries and concerns are addressed promptly and professionally. You will use tools like Zendesk, HubSpot, and Salesforce to manage customer interactions efficiently. This role offers a unique opportunity to work in a fast-paced environment, develop your customer service skills, and contribute to our clients' success.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer support via phone, email, and chat, ensuring high levels of customer satisfaction.
• Manage customer inquiries and complaints, resolving issues efficiently and professionally.
• Use CRM tools like Zendesk, HubSpot, and Salesforce to track and manage customer interactions.
• Collaborate with team members to ensure consistent and high-quality service delivery.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and training sessions to continuously improve your skills.
• Adhere to company policies and procedures, ensuring compliance with all regulations.
• Maintain accurate and detailed records of all customer interactions.

🎓 Kualifikasi & Syarat

• At least 6 months of experience in a BPO or customer service role.
• Proficient in using CRM tools such as Zendesk, HubSpot, and Salesforce.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with Indonesian language and culture.
• Bachelor's degree in a related field is a plus.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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